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Frequently Asked Questions



Yes, we offer worldwide shipping with tracking number so you can follow your order.
While we check what is wrong with our calculator; Contact us with your address and what you wish to order so we can calculate the costs.
We operate the shipping costs with break-heaven values, regarding the ultra-peripheral condition of Madeira Island you should expect a bit higher costs, however  it could had been caused by some typo error, contact us to check and help you with lower shipping costs.
To Europe between 2 to 8 business days.
North and South American countries from 8 to 15 business days, rest of the countries usually between 10 and 30 business days. Outside Europe the orders pass through Customs control and could take a few more days to deliver.
For countries outside Europe your order will probably pass by Customs control, the tax amount is different for each country and can be as low as 0 (zero) percent tax based on the total value of the goods and product goods classification. If tax apply this should be paid by customer.
We took special measures to ensure the shop is always up to date resulting on a secure and pleasant space to shop. Your data will be processed only for this shop purposes, we will not provide your data to third parties companies not related to this shop activity.
You will receive an email from us confirming the order. You can check your order status at My Account page.
We recommend you to register so you can track your order status as your order history. However we respect your wish and provide guest access to checkout.
Yes it is! Paypal provide high secure system so you can use your credit card even if you don’t have a Paypal account.
Yes, in this type of transaction your bank communicate directly with our bank, sometimes this type of transaction have costs and could be discounted from the value you plan to transfer, please check with your bank before. Your order won’t be shipped until the total amount have cleared in our account. If your bank account lives outside Europe we recommend that you use the Paypal/credit card option, is faster to clear founds and resolve any issue.
Again the Paypal system can help you, is possible to move money from your bank to your Paypal account. You need to open a personal Paypal account and configure your bank details to Top Up your Paypal account with funds, it’s free.